Soocial Highrise Sync
There were two main reasons I went with Highrise for CRM. First, because of its simplicity, and second because of its ability to sync with Soocial. This functionality is advertised on their website yet when you go to actually do the sync, Soocial states that 37 Signals has requested they disable synchronization.
Why?
A little investigation points the finger at Soocial. There were bugs in their implementation that resulted in the deletion and recreation of contacts, removing relations and detaching deals and cases from the contacts.
It looks like I’ll be writing my own implementation eventually using the Highrise API and the Google Apps API.
kristian said
am September 16 2009 @ 11:04 am
we`re also using both google apps and highrise, please let us know if you`re making a sync here.
Tim Barsness said
am September 17 2009 @ 2:44 pm
It will happen, just not sure when. The huge issue here is the same problem soocial had where you have to update the contacts without deleting and reupping them. If you did that, it would break relationships in the database.
We’ll let you know when we have news.